We understand that trying new things can be a gamble, so we want to make sure you’re happy with your purchase.

First-Time Order Refunds:

If you’re not completely satisfied with your first Humane Diet order, you can request a full refund within 30 days of delivery. Simply send an email to help@humanediet.com with your name, order number, purchase date, and your address and bank details. We’ll then provide instructions for returning your product to receive your refund. Please note:

• Refunds will be issued for the full product cost, excluding shipping and handling fees.
• Refunds will be processed within 6 weeks of receiving the returned product.
• You must return the product to us to receive a refund.

Refunds for Subsequent Orders:

Full refunds are only available for first-time orders. Due to the perishable nature of our products, for unopened, unused, undamaged, and unpunctured items from subsequent orders, we will consider refunds and returns on a case-by-case basis. We prioritize the satisfaction of our long-term customers.

For all subsequent shipments, you can manage your subscription through your Humane Diet Profile. This allows you to reschedule, skip, or cancel your order at any time.

If you have any issues with subsequent orders, please contact our support team at help@humanediet.com.